We founded Phantom Clothing with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
Our Shipping Policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer $25 flat rate shipping around the world.
For Canada and U.S. please allow up to 2 weeks for delivery
For International shipments please allow up to 12 weeks for delivery
We do offer $50 expedited shipping around the world.
For Canada and U.S. please allow 1-3 business days for delivery
For International shipments please allow 2-4 weeks for delivery
When your order has shipped, you will receive an email notification from us.
If you purchased expedited shipping you will receive an email with a tracking number, please allow up to 48 hours for tracking information to be available.
If you haven’t received your order within 12 weeks of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Returns and Refunds
Items returned must be in original condition, with all tags intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, we will process your refund and a credit will automatically be applied on the original credit card used to purchase your item. Please allow up to 14 days to process your refund once the item is received.
To return an item, you are responsible for the shipping costs. Shipping cost are non-refundable.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.